Shipping & Delivery

Q: Which countries do you ship online orders to?
A: We offer worldwide shipping to a variety of countries. If you have any concerns about whether shipping is available to your country, please feel free to reach out to us directly, and we will assist in finding a solution.

Q: I cannot find my country in the list of countries on your website, why?
A: If your country is not listed, it may be due to shipping restrictions or certain logistics limitations. Please contact our customer service team, and we will work to provide an alternative solution for you.

Q: When will I receive my order?
A: Once your order is processed and shipped, delivery usually takes 7-14 business days, depending on your location and the shipping method. You will be notified with tracking details once your order has been dispatched.

Q: How can I keep track of delivery?
A: After your order is shipped, we will send you a tracking number via email, WhatsApp, or Instagram. You can use this tracking number to monitor your order's status through the courier's website.

Q: Is there a Tax-free service?
A: Yes, we offer tax-free delivery through DPD for applicable orders. Please check if your location qualifies for this service.

Q: Which courier service do you use?
A: We use reliable courier services such as DHL, UPS, FedEx, and DPD (for tax-free delivery service). You will be informed about the courier service we choose for your shipment.