Terms and Conditions of Sale
Posted and effective as of October 15th, 2022
These Terms and Conditions govern the sale of products ("Products") by Kvell Sports ("Kvell," "we," "us," or "our") to individuals purchasing from our online store, located at www.kvellsports.com (the "Online Store"). By accessing or making a purchase from the Online Store, you ("the customer" or "you") agree to be bound by these Terms and Conditions. Kvell Sports is a business located in Sialkot, Pakistan, 51310.
1. About These Terms and Conditions
These Terms and Conditions apply exclusively to purchases made through our Online Store. We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be reflected by an updated effective date above. Please note that any revisions to the Terms and Conditions will apply to all orders placed on or after the effective date. By placing an order for Products, you agree to be bound by and accept these Terms and Conditions.
2. Placing an Order
Please note that orders can only be placed by non-trading individuals. We do not accept orders from companies, associations, independent contractors, or any other legal entities. If you are a company or legal entity wishing to collaborate with us or purchase products in bulk, please contact us directly for personalized arrangements. To place an order, you must provide your name, address, phone number, email address, payment details, and any other required information.
3. Order Processing and Contract Formation
By placing an order, you are making an offer to purchase the Products listed in your cart, subject to these Terms and Conditions. All orders must be accepted by us. We reserve the right, at our sole discretion, to reject any order, including but not limited to orders that appear abnormal, orders we suspect are not placed in good faith, or orders placed by non-individuals. We are not obligated to provide a reason for rejecting an order, but we may do so at our discretion.
As we specialize in custom products, the order processing time may take between 12 to 15 business days. Once we receive your order and accept it, we will send you an order confirmation via email, which will include your order number, details of the Product(s) ordered, and a reference to these Terms and Conditions. Additionally, after your order is confirmed and the design is approved, we will share an invoice with you.
For any further communication or inquiries regarding your order, we will reach out to you via WhatsApp or Instagram, as these are our primary channels for order-related updates.
Your order is considered accepted once you receive the order confirmation email. The order confirmation email serves as your proof of purchase, and we recommend you store it for your records.
4. Prices, Shipping and Handling Charges, and Taxes
All prices for the products on our Online Store are available upon inquiry. We do not list fixed prices on the website, as each order is customized, and pricing depends on the specific requirements of the product. To obtain a price quote, please contact us directly through the inquiry form or by reaching out to us via WhatsApp or Instagram.
Shipping and Handling Charges
Shipping and handling charges will be determined based on the destination, size, weight, and customization of your order. Once your inquiry is processed, we will provide you with the exact shipping and handling charges before finalizing your order.
Taxes
Applicable taxes, such as sales tax, VAT, or other local taxes, will be added to the total cost of the order based on the shipping address provided. These taxes will be calculated and included in the final invoice after your order is confirmed.
5. Delivery
Once your order is confirmed and payment is processed, we will begin preparing your custom product. As our products are made-to-order, the processing time typically takes between 12 to 15 business days. Once your order is ready for shipment, we will notify you with the estimated delivery date.
Shipping Methods and Delivery Times
We offer various shipping options depending on your location and the shipping service selected. Delivery times may vary based on the destination country and the shipping method chosen:
Standard International Shipping: Delivery times generally range from 5 to 8 business days depending on the country and service selected.
Tax-Free Shipping to Selected European Countries: We offer a special tax-free shipping service for certain European countries, with delivery times ranging from 12 to 16 business days.
Delivery Charges
Shipping charges will be calculated and shared with you at the time of order confirmation. The exact shipping cost will depend on the destination and shipping method chosen.
Delivery Address
Please ensure that the shipping address provided is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete address information.
WE SHALL NOT BE HELD RESPONSIBLE FOR DELAYED DELIVERY OR FAILURE TO PERFORM, IF THE DELAY OR FAILURE IS CAUSED BY ANY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL INCLUDING BUT NOT LIMITED TO ACTS OF WAR OR TERROR, STRIKES, NATIONAL OR LOCAL STATES OF EMERGENCY, FAILURE OF TRANSPORTATION FACILITIES, POWER OR UTILITY OUTAGES, EARTHQUAKES, OR OTHER NATURAL DISASTERS.
6. Product Availability
At Kvell Sports, we specialize in providing customized products tailored to your specific needs. Our products are made-to-order, meaning they are crafted specifically for you after the order is placed. As a result, product availability depends on your customization choices, and we work closely with you throughout the process to ensure your expectations are met.
Customization Process
Inquiry and Design Consultation: Once you inquire about a product, we will work with you to understand your preferences, including design, materials, and specifications. This is an essential part of our customization process to ensure the product meets your exact needs.
Design Approval: After receiving your input, we will create a design and share it with you for approval. You will have the opportunity to make adjustments to the design until you are satisfied.
Production: Once the design is approved, we will proceed with the production of your custom product. As each item is made-to-order, production may take 12 to 15 business days depending on the complexity of your order.
Final Product: After the customization and production are complete, we will notify you that your product is ready for shipment.
Due to the personalized nature of our products, we do not carry pre-made inventory. Each item is carefully crafted according to your specifications, making it unique and tailored just for you.
7. Compatibility and Product Information
We take pride in providing high-quality custom products. To ensure that your order meets your exact specifications and requirements, we ask that you carefully review the product details and customization options. Below is important information about our products and their compatibility:
Product Compatibility
As our products are made-to-order and tailored to your specifications, please ensure that the customization options selected are compatible with your needs. We work with you to ensure the product fits perfectly based on your preferences, including size, materials, and any other specifications. If you have specific compatibility requirements or concerns, feel free to contact us before placing your order.
Product Information
We offer a range of customized motorbike suits and accessories, each designed with attention to detail and quality. Product information, such as material type, sizing guides, and features, will be provided during the customization process. As each product is unique, the exact specifications will be discussed with you to guarantee that the final item meets your expectations.
Material Details: Each product is crafted using premium materials to ensure durability and comfort. You will be informed of the specific materials used for your product once customization is finalized.
Sizing and Fit: We offer size guides and recommend providing accurate measurements to ensure the perfect fit for your custom gear.
Customization Options: Depending on the product, we offer various customization options such as color, design, and additional features. We will guide you through the available choices to create the ideal product.
8. Payment
We ensure a secure and seamless payment process for your custom orders. Please read the following details regarding our payment procedures:
Accepted Payment Methods
We accept payments via Direct Bank Transfer to our company account through the following apps:
Wise
WorldRemit
Remitly
PayPal
For PayPal payments, please ensure that the payment is sent as "Friends and Family" and not as a business transaction.
Payment Structure
To begin the customization and production of your order, we require a 50% upfront payment. The remaining 50% balance is due once your product is completed and ready for shipment.
9. Personal Data
The use of your personal data is governed by our Privacy Policy, which is available on our website. By purchasing products through our Online Store, you agree to the terms outlined in the Privacy Policy and consent to the processing of your personal data as described therein.
We are committed to ensuring that your order and payment details are kept secure. While we take reasonable measures to protect your personal information, we cannot be held liable for any loss or damage that may occur if a third party gains unauthorized access to the data you provide during the ordering process, unless there is material negligence on our part.
10. Return and Refund
We take great pride in the quality and craftsmanship of our custom products. As each product is made to your specifications, we do not accept returns or exchanges once the order has been processed and the customization is finalized. However, we understand that issues may arise, and we are committed to resolving them.
Returns
Due to the personalized nature of our products, we do not accept returns. Please ensure that all customization details (e.g., size, design, and features) are accurate before placing your order.
Exchanges
Exchanges are also not accepted for custom products. If you believe there is an issue with the product upon delivery (e.g., defects or errors in customization), please contact us within [insert time period, e.g., 7 days] of receiving the product. We will review the issue and work with you to find a suitable resolution, which may include adjustments to your order or a replacement in case of manufacturing errors.
Refunds
If you are not satisfied with the product due to a fault on our part (e.g., incorrect customization or manufacturing defects), we may offer a refund. Refunds will be considered on a case-by-case basis and will be issued after thorough inspection of the issue. In such cases, you will need to provide evidence of the issue (e.g., photos or detailed descriptions).
Order Cancellations
If you wish to cancel your order before production begins, you may be eligible for a full refund. Cancellations must be requested within 24 hours of placing the order. Once production has begun, cancellations will no longer be accepted.
11. General
The Online Store may only be used for lawful purposes and in a lawful manner. By using our Online Store, you agree to comply with all applicable laws, statutes, and regulations related to the Online Store and any transactions made through it.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision will be enforced to the fullest extent allowed by applicable law, and the validity, legality, and enforceability of the remaining provisions will remain unaffected.
For purchases from the Online Store, we will communicate electronically via email or other electronic means. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirements that such communications be in writing.
These Terms and Conditions do not affect your statutory rights, which cannot be waived or limited by contract.
Business Verification
If you wish to verify our business credentials, you can check our verification status by visiting the website of the Sialkot Chamber of Commerce.
12. Support Service
we are committed to providing excellent customer support throughout your shopping and customization experience. If you have any questions or need assistance, our support team is here to help!
How to Contact Us
You can reach our support team via the following methods:
WhatsApp: For fast and personalized support, contact us directly via WhatsApp +92-310-7249998.
Instagram: Message us on Instagram for inquiries, order updates, and customer support.
Email: You can also email us at info@kvellsports.com for any detailed inquiries.
Support Hours
We aim to respond to all inquiries within 24 to 48 hours, though response times may vary based on the complexity of the request.
Order Inquiries and Customization Support
For order-related inquiries, product customization questions, or if you need assistance with the design process, feel free to reach out to us, and we will be happy to assist you every step of the way.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Pakistan.