Your Satisfaction, Our Guarantee: Returns & Refunds

Q: How can I return my order?

A: As all our products are customized, we do not accept returns, exchanges, or replacements unless the product is faulty or there was an error on our part. If you receive a damaged or incorrect item, please contact our customer service team within 14 days of receiving the product. We will provide you with the necessary instructions to return the item and arrange for a replacement or refund if applicable.

Q: Can I ask for a size/colour exchange?

A: We currently do not offer size or colour exchanges on custom-made products. Since all of our items are personalized according to your specifications, we recommend reviewing your size and colour choices carefully before placing an order. If you have received the wrong size or colour due to an error on our part, we will gladly assist with a replacement.

Q: Am I responsible for the return shipping costs?

A: Yes, unless your product is defective or you received the wrong item, you are responsible for the return shipping costs. We recommend using a tracked service to ensure the return is received.

Q: Which carrier can I use for my return?

A: You may use any reliable carrier for returning your items, such as FedEx, UPS, DHL, or your local postal service. For tracking purposes, we recommend using a carrier that provides a tracking number.

Q: I have received a faulty item. How can I return it?

A: We apologize for the inconvenience. If you have received a faulty or damaged item, please contact our customer service team immediately with your order details, photos and videos of the faulty item. We will guide you through the return process and arrange for a replacement or refund.