Q: Which countries do you ship to?

A: We offer worldwide shipping to most countries except India and Israel. If you're unsure whether we ship to your country, please contact us before placing your order. Our team will be happy to confirm shipping availability and assist you with the best shipping option.

Q: My country isn't listed during checkout. What should I do?

A: Some countries may not appear due to shipping restrictions or temporary logistics limitations. Please contact us before placing your order, and we'll do our best to arrange an alternative shipping solution.

Q: What is the production time for custom orders?

A: All Kvell Sports products are custom made to your specifications. Production typically takes 2 to 3 weeks, depending on the product and level of customization. Once your order is completed, it will be shipped immediately.

Q: When will I receive my order?

A: Delivery usually takes 7 to 14 business days after your order has been shipped. Delivery times may vary depending on your location, customs clearance, local regulations, and the selected courier service. In some countries, delivery may take longer due to customs duties, import procedures, or duty-paid shipping requirements. Once your order is dispatched, you will receive your tracking details.

Q: How can I track my order?

A: Once your order has been shipped, we'll send you a tracking number via email, WhatsApp, or Instagram. You can use this tracking number to monitor your shipment directly through the courier's website.

Q: Which courier services do you use?

A: We work with trusted international courier companies, including DHL, UPS, FedEx, SkyNet, and DPD. The courier service is selected based on your location, shipping requirements, and the fastest and most reliable delivery option available.

Q: Do I have to pay customs duties or import taxes?

A: Customs duties, import taxes, and other local charges are determined by your country's regulations and may apply upon delivery. These charges are the customer's responsibility unless otherwise stated by Kvell Sports.

Q: Do you offer tax-free shipping?

A: Yes. Tax-free shipping through DPD and SkyNet is available for selected countries and eligible destinations. Availability varies by location. Please contact us before placing your order to confirm whether your country qualifies for this service.

Q: What if my package is delayed?

A: While we work with reliable courier partners, shipping delays may occasionally occur due to customs clearance, weather conditions, duty-paid shipping requirements, or other circumstances beyond our control. If your shipment is delayed, please contact us, and our team will assist you in tracking your package and resolving the issue as quickly as possible.

Q: What if my package arrives damaged?

A: If your package arrives damaged, please contact us within 24 hours of delivery and provide clear photos and videos of both the package and the damaged product. Our team will investigate the issue promptly and work with you to provide the best possible solution.